Меню

Home

уроки

уроки

Язык

Почему?
уроки
Преподаватели
Акции
Справка (81)50-3647-0019
 
Chiamaka Business: Calming the storm! Managing an irate customer.( Upper intermediate)
Business General Business   For adults Customer Service Idioms Roleplaying
 

Business: Calming the storm! Managing an irate customer.( Upper intermediate)

25min
1,000 P
Estimated of points
Google meet icon Lattep icon
Resolving issues and building lasting customer trust
Заказ урока

Подробности урока

By the end of the lesson, the student will be able to:
  1. Understand common customer concerns and why they arise.
  2. Use polite, professional language to respond to complaints effectively.
  3. Apply strategies to resolve issues while maintaining customer satisfaction.
  4. Build trust through empathy, active listening, and clear communication.
  5. Practise a role-play that mimics real-life customer service scenarios.
What the Student will learn
  1. Key phrases and expressions to acknowledge, calm, and reassure angry customers.
  2. How to stay composed, professional, and solution-oriented under pressure.
  3. The difference between reacting and responding in emotionally charged situations.
  4. Strategies to turn negative encounters into opportunities to build customer loyalty.
  5. The student can engage in various roleplay scenarios or select situations of their own choice.
Expect real-time and post-lesson feedback, plus a short assignment to help you practise ( optional).

Ready to turn tough customers into happy ones? Start your training today!

Порядок отмены урока Cafetalk

Перед подтверждением запроса

  • Вы можете отменить в любое время.

После подтверждения запроса

  • Больше, чем за 24 часа до начала урока→ Вы можете отменить в любое время.
  • За 24 часа до начала урока→ Возможна комиссия за отмену урока.
  • No-Show→ Возможна комиссия за отмену урока.
    (первым делом свяжитесь с преподавателем, поскольку размер комиссии зависит от него.)

Все уроки данного преподавателя

All Lessons All Lessons
English
Outdoor Activity
Self Improvement
Career Advancement
General Business
Others (Business)
Chiamaka

Chiamaka

from
in
20
21

Доступное время  

Mon 17:30 – Tue 00:00
Tue 03:30 –   04:30
Tue 18:00 – Wed 03:00
Wed 17:30 –   22:30
Thu 17:30 –   23:00
Fri 17:30 – Sat 00:00
Sat 02:00 –   04:00
Sat 20:30 – Sun 04:00
Sun 19:30 – Mon 04:00
Actual availability may differ. Please check when you make a request.
Shown in Asia/Tokyo time.
Профиль преподавателя
Business: Calming the storm! Managing an irate customer.( Upper intermediate)
25min
1,000P
Google meet icon Lattep icon
Заказ урока

Chiamaka

from
 
in
 
20
21
Профиль преподавателя
Got a question? Click to Chat