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Chiamaka Business: Calming the storm! Managing an irate customer.
商业 一般商业   适合成人 客户服务 惯用语 角色扮演
 

Business: Calming the storm! Managing an irate customer.

25 分钟
1,800 点
点数与货币换算
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提供试听
15 分钟
1,000 点
Resolving issues and building lasting customer trust
预约课程

课程介绍

By the end of the lesson, the student will be able to:
  1. Understand common customer concerns and why they arise.
  2. Use polite, professional language to respond to complaints effectively.
  3. Apply strategies to resolve issues while maintaining customer satisfaction.
  4. Build trust through empathy, active listening, and clear communication.
  5. Practise a role-play that mimics real-life customer service scenarios.
What the Student will learn
  1. Key phrases and expressions to acknowledge, calm, and reassure angry customers.
  2. How to stay composed, professional, and solution-oriented under pressure.
  3. The difference between reacting and responding in emotionally charged situations.
  4. Strategies to turn negative encounters into opportunities to build customer loyalty.
  5. The student can engage in various roleplay scenarios or select situations of their own choice.
 Ready to turn tough customers into happy ones? Start your training today!
 

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英语
一般商业
Chiamaka

Chiamaka

来自
住在
2
2

可授课时间段  

周一 18:30 –   21:30
周二 18:30 –   23:30
周三 18:30 –   22:30
周四 18:00 –   23:30
周五 18:00 –   21:30
周六 20:30 –   23:00
周日 20:00 –   22:30
可能有其他时间段，请于预约时确认。
※ 以上为 Asia/Tokyo 时间。
讲师档案
Business: Calming the storm! Managing an irate customer.
25 分钟
1,800 点
Lattep icon
提供试听
预约课程

Chiamaka

来自
 
住在
 
2
2
讲师档案
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