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28 Years in the Sky: Lessons from the Cabin Manager’s Seat

Howard

When you spend 28 years traveling the world at 35,000 feet, you see it all. I started my career as Cabin Crew, and eventually, I took on the responsibility of Cabin Manager.

I wasn't the one flying the plane, but I was the one responsible for the world inside it.

The "Director" of the Cabin

As a Manager, I learned that a flight isn’t just about the destination; it’s about the environment. My job was to be the "Director" of the cabin—ensuring my crew felt supported and that every passenger felt seen, safe, and uplifted.

I’ve handled thousands of different personalities from every corner of the globe. Through those three decades, I learned how to:

  • Turn a stressful situation into a calm one with just a few words.
  • Lead a team of diverse people to work as one.
  • Keep a positive, encouraging spirit, even on the longest "red-eye" flights.

From the Galley to the Classroom

Today, I bring those 28 years of "people skills" to my teaching. I’m not just here to give a lecture; I’m here to be your Guide and Mentor. I want to help you navigate your personal or professional goals with the same calm, professional, and uplifting energy I used to manage my cabins.

Let’s Start a Conversation

In the airline world, we always say "Cabin Crew, seats for landing." It’s that final moment of focus and preparation before we reach our destination.

I want to hear about your journey:

What is one goal you are currently trying to "land" safely? Or, do you have a short story of a person or a moment that helped you stay calm when the "turbulence" of life hit?

Share your goal or a brief story in the comments below. I’ve spent nearly three decades listening to stories in the sky—now I’m ready to listen to yours!

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本コラムは、講師個人の立場で掲載されたものです。
コラムに記載されている意見は、講師個人のものであり、カフェトークを代表する見解ではありません。

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