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Ella.W Welcome to our hotel!
Language English   Professional Job preparation Customer Service Roleplaying Speaking
Latest request: More than 1 month ago

Welcome to our hotel!

50min X 3
10,000 P
Estimated of points
Lattep icon
Has Trial
30min
1,500P
Pack of 3
3,333 Points per lesson
A class for people who work in hotels and hope to be able to communicate with their guest in English.
Request Lesson

Lesson Pack Details

- This is a lesson pack of 3 lessons in total. When you send the request for the first lesson, points for all 3 lessons will be deducted at once.
- Once the tutor confirms the first request, “100% OFF coupons” that can be used for the remaining 2 requests will be issued automatically.
- You can use these coupons to send requests for the remaining lessons.
- The validity period for this lesson pack is 45 days starting from the scheduled date and time of the first confirmed lesson.

Even if the first scheduled lesson is canceled, the already set validity period will not change.
You can check the lesson pack’s validity period on the Request > Lesson Pack page.

Description

If you are hoping to work in a hotel or are currently working in a hotel this class is for you! This class would center around different areas of working as part of guest relations to help you provide better service to your customers also understanding if the customer has any questions or special requests.

Some of the main topics of this lesson covers:

- Check In Procedures
- Check Out Procedures
- Introducing Hotel Amenities
- Giving Directions
- Giving Recommendations
- Taking and Modifying Reservations (Phone/Email)

Each lesson pack will cover the grammar, and vocabulary of what you would need and roleplaying scenarios to help you practice and be comfortable with the grammar. Roleplaying would also help with listening and comprehension practice.


Cafetalk's cancellation policy

Cancellation of pack lessons

• 'Unstarted' lesson packs(1) can be cancelled any time. Used Points will be completely refunded. If a 'started' lesson pack(2) is cancelled, you will be refunded 50% of the price of the remaining lessons provided that the lessons are unrequested, unconfirmed or not within 24 hours of their scheduled start times.
(1) A lesson pack for which none of the requests have been confirmed by the tutor.
(2) A lesson pack with at least one confirmed request. (By confirming the date and time for the first lesson in the pack the tutor confirms the pack as a whole and coupons are automatically issued)

Cancelling individual requests in a pack

• If you wish to cancel a single lesson that belongs to a pack but not the whole pack, you can do so via the request page. In this case, the coupon used to book the lesson will either be refunded or collected, based on the tutors single-lesson cancellation policy. Please note that any 50% partial refunds in the tutors single-lesson cancellation policy do not apply to lesson packs and the tutor may choose to either refund or collect the coupon in those cases.

Before request is confirmed (fixed)

  • Cancellation possible at any time without charge.

After request is confirmed (fixed)

  • More than 24 hours before lesson start time.→ Cancellation is possible at any time.
  • Less than 24 hours before lesson start time.→ The tutor may take a cancellation fee.
  • No-Show→ The tutor may take a cancellation fee.
    (Please check with the tutor for details.)

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