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Chiamaka Business: Calming the storm! Managing an irate customer.( Upper intermediate)
Business General Business   For adults Customer Service Idioms Roleplaying
 

Business: Calming the storm! Managing an irate customer.( Upper intermediate)

25min
3,000 P
Estimated of points
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15min
1,500P
Resolving issues and building lasting customer trust
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Description

By the end of the lesson, you willl be able to:
  1. Understand common customer concerns and why they arise.
  2. Use polite, professional language to respond to complaints effectively.
  3. Apply strategies to resolve issues while maintaining customer satisfaction.
  4. Build trust through empathy, active listening, and clear communication.
  5. Practise a role-play that mimics real-life customer service scenarios.
What you'll learn
  1. Key phrases and expressions to acknowledge, calm, and reassure angry customers.
  2. How to stay composed, professional, and solution-oriented under pressure.
  3. The difference between reacting and responding in emotionally charged situations.
  4. Strategies to turn negative encounters into opportunities to build customer loyalty.
  5. The student can engage in various roleplay scenarios or select situations of their own choice.
Expect real-time and post-lesson feedback, plus a short assignment to help you practise ( optional).

Ready to turn tough customers into happy ones? Start your training today!

This tutor's cancellation policy

Before request is confirmed (fixed)

  • Cancellation possible at any time without charge.

After request is confirmed (fixed)

  • More than 24 hours before lesson start time.→ Cancellation is possible at any time.
  • Less than 24 hours before lesson start time.→ The tutor may take a cancellation fee.
  • No-Show→ The tutor may take a cancellation fee.
    (Please check with the tutor for details.)

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Chiamaka

Chiamaka

from
in
21
24

Available Times  

Mon 17:30 – Tue 00:00
Tue 03:30 –   04:30
Tue 18:00 – Wed 03:00
Wed 17:30 –   22:30
Thu 17:30 –   23:00
Fri 17:30 – Sat 00:00
Sat 02:00 –   04:00
Sat 20:30 – Sun 04:00
Sun 19:30 – Mon 04:00
Actual availability may differ. Please check when you make a request.
Shown in Asia/Tokyo time.
Tutor’s profile
Business: Calming the storm! Managing an irate customer.( Upper intermediate)
25min
3,000P
Google meet icon Lattep icon
Has Trial
Request Lesson

Chiamaka

from
 
in
 
21
24
Tutor’s profile
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