Menu

Home

Language

Why Cafetalk?
Lessons
Tutors
Feedback
Campaigns
Inquiries (81)50-3647-0019
 
Chiamaka Business: Handling customer complaints/concerns
Business General Business   Intermediate level For adults Customer Service Idioms Roleplaying
 

Business: Handling customer complaints/concerns

25min
1,900 P
Estimated of points
Google meet icon Lattep icon
Has Trial
15min
500P
Has Coupon
Resolving issues and building lasting customer trust
Request Lesson

Description

By the end of the lesson, the student will be able to: 
  • Identify common customer concerns and their causes.
  • Use polite, effective language to respond to complaints.
  • Apply practical strategies to resolve customer issues.
  • Build trust through empathy and clear communication.
  • Practise real-life roleplays to strengthen confidence and fluency.
What the student will learn:
  • Key phrases and expressions used in resolving customer complaints. (Roleplay)
  • How tone, empathy, and language impact customer relationships.
  • Realistic dialogues for handling tense or sensitive conversations.
  • Useful tips for roleplaying different situations.
 
Take charge of every complaint—discover practical steps to win customer loyalty now. Expect real-time and post-lesson feedback, plus a short assignment to help you practise.
 
 
Great for intermediate students too.
 

Cafetalk's cancellation policy

Before request is confirmed (fixed)

  • Cancellation possible at any time without charge.

After request is confirmed (fixed)

  • More than 24 hours before lesson start time.→ Cancellation is possible at any time.
  • Less than 24 hours before lesson start time.→ The tutor may take a cancellation fee.
  • No-Show→ The tutor may take a cancellation fee.
    (Please check with the tutor for details.)

Lessons by this tutor

All Lessons All Lessons
English
Outdoor Activity
Sports
General Business
Others (Business)
Chiamaka

Chiamaka

from
in
2
2

Available Times  

Mon 18:30 –   21:30
Tue 18:30 –   23:30
Wed 18:30 –   22:30
Thu 18:00 –   23:30
Fri 18:00 –   21:30
Sat 20:30 –   23:00
Sun 20:00 –   22:30
Actual availability may differ. Please check when you make a request.
Shown in Asia/Tokyo time.
Tutor’s profile
Business: Handling customer complaints/concerns
25min
1,900P
Google meet icon Lattep icon
Has Trial
Request Lesson

Chiamaka

from
 
in
 
2
2
Tutor’s profile
Got a question? Click to Chat