MSCS Teach How to Manage Customer Feedback.
 

How to Manage Customer Feedback.

30min
2,500 P
In this lesson the student will learn how to evaluate and manage customer expectations

Description

In this lesson the student will cover the following:
  • Case study and discussion of suggested customer feedback.
  • Possible solutions to improve the customer experience with the company.
  • How to act correctly on customer feedback.
  • How much can customers comments affect business. 
  • Importance to act on customer feedback.
  • How it will affect the company.
  • How to handle negative customer feedback.

Cafetalk's cancellation policy

Before request is confirmed (fixed)

  • Cancellation possible at any time without charge.

After request is confirmed (fixed)

  • More than 24 hours before lesson start time.→ Cancellation is possible at any time.
  • Less than 24 hours before lesson start time.→ The tutor may take a cancellation fee.
  • No-Show→ The tutor may take a cancellation fee.
    (Please check with the tutor for details.)

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