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Useful terms for different purposes in business correspondence
Kursinhalt
While we send a lot of emails on daily basis, many of them are not effective. Very often it is difficult to read or process emails hanging around because the recipient is unclear on how to reply or act. This is something that should not happen. Etiquette, style, and format are essential to writing emails that get results.
The expected result of the lesson - quality written business e-mail for various business occasions.
This lesson includes various “how-to” items as follows:
Greetings and starting including why you're writing
-
reconnecting with old costumers
- introducing value
- referring to the previous contact
- Making a request
- Making an offer
- Talking about problems and solutions
- Asking for clarifications
- Asking questions
- Call to action
- Talking about meetings
- Giving good news
- Giving bad news
- Apologizing
- Attaching documents
- Closing remarks
Cafetalk Rücktrittsregelung
Vor der Bestätigung einer Kursbuchung
- Stornierung jederzeit möglich
Nach der Bestätigung einer Kursbuchung
- Mehr als 24 Stunden vor Kursbeginn→ Stornierung jederzeit möglich
- Weniger als 24 Stunden vor Kursbeginn→ Stornogebühren können anfallen.
-
No-Show→ Stornogebühren können anfallen.
(Der Betrag kann je nach TutorIn variieren. Bitte nimm Kontakt mit Deiner Tutorin/ Deinem Tutor auf.)
Alle Kurse von dieser/m TutorIn
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Expressions for Starting, Continuing, and Ending a Conversation
Conversation in a business environment55 Min. 1,300P -
