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Jelena Mujkanovic Useful phrases for business emails
Language English
 

Useful phrases for business emails

55min
1,500 P
Estimated of points
Lattep icon
Useful terms for different purposes in business correspondence
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Description


While we send a lot of emails on daily basis,  many of them are not effective. Very often it is difficult to read or process emails hanging around because the recipient is unclear on how to reply or act. This is something that should not happen. Etiquette, style, and format are essential to writing emails that get results.

The expected result of the lesson - quality written business e-mail for various business occasions.

This lesson includes various “how-to” items as follows:

Greetings and starting including why you're writing

  • reconnecting with old costumers
  • introducing value
  • referring to the previous contact
Email body
  • Making a request
  • Making an offer
  • Talking about problems and solutions
  • Asking for clarifications
  • Asking questions
  • Call to action
  • Talking about meetings
  • Giving good news
  • Giving bad news
  • Apologizing
Ending your email
  • Attaching documents
  • Closing remarks
 

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