This short, intensive course can be completed in 25-30 hours, so students make progress quickly. (Approximately 3 lessons per unit)
English for Flight Attendants teaches students how to communicate clearly, assertively, and politely in a range of different on-board situations.
English for Flight Attendants has eight units, organised around the sequence of a flight: from introductory and pre-flight information, through to descent, landing, and layover.
English for Flight Attendants also covers a range of related topics, such as how to explain meals and services, solving seating problems, and attending to sick passengers.
Engaging topics, motivating role-plays, and a variety of exercises provide a framework for each specialist subject
Tip boxes in each unit include key language points, useful phrases, and strategies
STARTER section at the beginning of each unit has warm-up and awareness-raising activities
OUTPUT sections at the end of each unit encourage discussion and reflection
Answers, transcripts, and a glossary of useful phrases at the back of each book
Self-study material on the interactive MultiROM includes realistic listening extracts and interactive exercises for extra practice
Unit 1: Introduction to Cabin Crew: Career path, responsibilities, challenges, rewards
Unit 2: Pre-flight: Crew members' duties, introductions, aircraft features
Unit 3: Boarding: Greeting passengers, boarding, and loading, solving seating problems
Unit 4: Cabin services and amenities: Explaining meals and services, meal service, duty-free sales, classes of service
Unit 5: Health and medical issues: Health issues and remedies, attending to sick passengers
Unit 6: Safety and emergencies: Safety equipment and procedures, emergencies, air rage and being assertive
Unit 7: Descent, landing, and layover: Preparations for landing, completing a flight log, checking into a hotel, asking for local information
Unit 8: Getting a job: The job application and interview process, cabin crew job requirements and responsibilities
Job interview practice with an experienced interviewer.
Trial lessons will consist of a level check and a discussion allowing me to gain an understanding of your working environment. We will also discuss your current progress to date and set goals to be achieved.