Getting Started on Cafetalk

Preparation

Preparation

All Cafetalk lessons are conducted online. You can join using a computer, smartphone, or tablet connected to the internet.

Registration

Registration

To start using Cafetalk you’ll need to register an account. It’s free!
No need to worry about setup fees or monthly membership fees. You only pay for the lessons you take.

Purchasing Points

Purchasing Points

You can purchase points beforehand and use those points to pay for lessons as they are requested.
Points start at 1,500 (equivalent to 1,650 Japanese Yen or about 18 US Dollars). There’s no need to buy more than you expect to use.
We accept payment by major credit cards, Paypal and bank transfer (Japanese and Korean banks only).

Searching for Lessons

Searching for Lessons

When you’re ready you can start by searching for tutors and lessons that might interest you.
You can use filters like language or subject taught, country of origin and native language.

Reserving a Lesson

Reserving a Lesson

Once you find a lesson you'd like to take, send a "Lesson Request." You can choose any time slot the tutor has made available. Times are displayed in your local time zone, so you don't need to worry about calculating time differences.

Lesson Confirmation and Delivery

Lesson Confirmation and Delivery

Your request will either be confirmed manually by the tutor, or, if the lesson is marked "Instant Booking", your booking will be confirmed immediately upon sending the request. On the day of the lesson, simply start your lesson using the call app specified in your booking.

Finished?

Finished?

You can submit reviews and ratings for your lesson and your tutor for up to 7 days after completion. You may also receive feedback or review materials from your tutor.

Extensive Live Support Hours

Extensive Live Support Hours

To ensure you have a smooth online learning experience, Cafetalk offers live human support during extended hours. The chat box in the bottom right corner of the Cafetalk site connects you with our multilingual staff—not an AI. Please don't hesitate to reach out!

100% Satisfaction Guaranteed

100% Satisfaction Guaranteed

The program allows you to have your points refunded if you are dissatisfied with any lesson that’s covered. We hope this makes it easier for you to try out our lessons!

Secure Payments

Secure Payments

You can purchase Cafetalk points, used for requesting (booking) lessons on the platform, starting from 500 points. We accept bank transfers (Japan only), major credit cards, PayPal, and Rakuten Pay.

If someone tries to get you to pay outside Cafetalk, let us know

Never make payments for lessons outside the Cafetalk website. Any transactions or communications conducted off-platform are not covered by our 100% Lesson Satisfaction Guarantee, campaign benefits, or support services. We cannot assist with any issues that arise from off-platform dealings.
If a tutor asks you to pay using a method outside our Cafetalk's payment system or suggests a direct transaction, please report it immediately through our contact form.

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