Description
Lesson Description: English for Customer Service, Job Interviews & Business Communication
This lesson pack is designed to help learners build strong, confident, and professional English communication skills for the workplace. Whether you work in customer service, are preparing for job interviews, or want to improve your overall Business English, these lessons offer practical, real-world communication training that you can immediately apply in your career.
Who Is This For?
Great for beginners to intermediate learners
Ideal for customer service agents, job seekers, office workers, interns, and professionals
Suitable for anyone wanting to feel more confident speaking English at work
Topics & Skills Covered
1. Customer Service English
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Polite and professional expressions
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Handling complaints and difficult customers
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Phone etiquette and email communication
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Active listening and problem-solving
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Delivering excellent customer experience
2. Job Interview Preparation
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Common interview questions and how to answer them
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Describing your skills, experience, and strengths confidently
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Improving pronunciation and fluency for interviews
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Learning vocabulary for job ads and requirements
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Mock interviews with personalised feedback
3. Business English Communication
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Clear and professional speaking
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Formal vs informal business language
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Workplace conversations and small talk
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Writing emails, reports, and messages
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Meeting communication and presenting ideas
How I Teach (Methodology)
My teaching style is:
Practical
Everything we learn is based on real workplace situations.
Student-centred
I tailor lessons to your goals—Customer Service, Job Interviews, or Business English.
Interactive
We use role-plays, speaking practice, vocabulary building, and listening exercises.
Supportive
I provide corrections, feedback, and tips to help you sound clearer and more natural.
Goal-focused
Each lesson includes measurable skills you can use immediately at work.
What You Will Gain
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Stronger communication skills
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Improved clarity, fluency, and pronunciation
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Confidence interacting with customers and employers
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Professional English for daily work tasks
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Better job application and interview success
Cafetalk's cancellation policy
Before request is confirmed (fixed)
- Cancellation possible at any time without charge.
After request is confirmed (fixed)
- More than 24 hours before lesson start time.→ Cancellation is possible at any time.
- Less than 24 hours before lesson start time.→ The tutor may take a cancellation fee.
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No-Show→ The tutor may take a cancellation fee.
(Please check with the tutor for details.)
Lessons by this tutor
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English for Beginners: Simple, Fun & Friendly
Fun and Happy English Foundations for Daily Conversations30min 1,500PHas Trial -
English for Travelling and Leisure
Essential English Skills for Holidays, Trips, and Leisure Activities30min 1,500PHas Trial -
Job applications - Applicant Tracking System.
Learn how to create ATS-friendly CVs and job applications that get noticed30min 1,500PHas Trial -
Professional English for Job Interviews
Practical interview training with real questions and feedback.30min 1,500PHas Trial -
Business English for Customer Service
Enhance your customer service with clear, polite, and effective English.30min 2,000PHas Trial -
Business English - Professional Communication
Communication for the Workplace25min 1,500PHas Trial