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Descrizioni
"Greetings & Service: English for the Hospitality Industry" is designed for beginners and intermediate students aiming to improve their English skills in hospitality settings. It covers essential vocabulary, phrases, and communication techniques needed for roles such as hotel receptionists, waitstaff, and tour guides, focusing on customer service excellence.
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Beginners to Intermediate Learners looking to improve English for hospitality.
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Hospitality Workers such as receptionists, waitstaff, and hotel managers.
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Language Learners preparing for careers in the hospitality sector.
Lesson Topics:
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Hotel Check-In/Check-Out: Phrases for welcoming guests, confirming reservations, and providing room keys.
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Customer Service Skills: handling difficult situations, and offering polite assistance.
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Role-playing real-world scenarios such as check-in, table service, and resolving complaints.
Skills Covered:
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Vocabulary Development: Hospitality-specific terms (e.g., reservation, bill, keycard).
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Listening Comprehension: Understanding common phrases used by customers and colleagues.
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Speaking & Pronunciation: Practicing dialogues and improving fluency.
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Writing: Creating short dialogues for customer interactions.
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Cultural Awareness: Understanding customer service etiquette in various countries.
Methodologies:
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Communicative Language Teaching (CLT): Real-life dialogues and role plays.
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Task-Based Learning: Tasks like role-playing hotel check-ins or solving complaints.
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Interactive Learning: Games, quizzes, and group discussions to reinforce key concepts.
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Student-Centered Approach: Focus on active student participation, pronunciation practice, and personalized feedback.
Teaching Approach:
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Engaging Environment: Supportive atmosphere where students practice new skills confidently.
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Differentiated Learning: Lessons tailored to beginners and intermediate students
Conclusion:
This lesson equips students with practical language skills for the hospitality industry. By focusing on customer service scenarios and real-world interactions, students will gain confidence in using English to assist guests in hotels and restaurants, making this lesson ideal for beginners and intermediate learners in the hospitality field.
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