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课程介绍
Lesson Title: Professional English – Phone, Email & Chat Communication
Lesson Description:
Master the art of professional communication in English! This lesson focuses on real workplace conversations — from answering phone calls and writing polite emails to handling customer service chats with confidence.
You’ll learn how to express yourself clearly, professionally, and naturally, while avoiding common mistakes that can sound too direct or informal. We’ll practice real scenarios and phrases used by professionals around the world.
What You’ll Learn:
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How to answer phone calls professionally and handle customer inquiries
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Writing clear, polite, and effective emails
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Chat etiquette: how to sound friendly, respectful, and efficient online
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Useful business vocabulary and phrases for different situations
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Tips to sound confident and natural in a professional setting
Lesson Style:
Interactive and practical — we’ll do roleplays, short writing exercises, and real examples from the workplace. You’ll get feedback and useful templates to improve quickly.
Who This Lesson Is For:
Adults and professionals who want to improve their English for customer service, office communication, or international business.
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