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Upgrade your skill set. Increase your worth at work. Learn how to take phone calls from English-speaking customers.
課程包資訊
此為 6 堂課程的課程包。當講師確定第 1 堂課程預約後，另外 5 堂將會以優惠券的形式自動發送供之後預約使用。請注意，課程包優惠券使用期限為第 1 堂課程時間後的 10 天內。
課程應按時間順序預約，即第 2 堂課程的時間應在第 1 堂之後。以此類推。
課程應按時間順序預約，即第 2 堂課程的時間應在第 1 堂之後。以此類推。
課程介紹
Due to COVID-19, many businesses are going online to provide their products and services. Going online opens up more opportunities to open up their market to international customers.
Would you like to increase your value as an employee who can deal with English-speaking customers?
Are you planning to expand your business overseas?
Would you like to set up your online business to international customers?
Learning how to handle business phone calls (and video calls) with English-speaking customers may increase your chance of an international sale.
IN THIS LESSON PACK:
1) You will systematically learn the essential skills of business phone calls. For example, what is the proper phone greeting? How to properly put a customer on hold without making him/her irritated?
2) Learn essential telephone conversation expressions and vocabulary.
3) Learn basic video call expressions and vocabulary.
WHY TAKE THIS LESSON WITH ME:
1) I have nearly a decade worth of experience in handling business phone calls involving negotiations, technical support, disputes and claims, etc.
2) I have also trained others at work (not as teacher) to handle phone calls at a customer service center.
3) 9 out of 10 calls resulted in successful claims resolution, repeat sales and, more importantly, satisfied customer experience.
WHO IS THIS LESSON FOR:
1) Beginners to Advance learners.
2) Working individuals who want to learn useful business phone call skills for work.
3) For business owners who wants to expand their market internationally.
NOTE:
This lesson is NOT designed as a training to become a professional call center agent. Please book the counselling lesson if you wish to have such a training.
Would you like to increase your value as an employee who can deal with English-speaking customers?
Are you planning to expand your business overseas?
Would you like to set up your online business to international customers?
Learning how to handle business phone calls (and video calls) with English-speaking customers may increase your chance of an international sale.
IN THIS LESSON PACK:
1) You will systematically learn the essential skills of business phone calls. For example, what is the proper phone greeting? How to properly put a customer on hold without making him/her irritated?
2) Learn essential telephone conversation expressions and vocabulary.
3) Learn basic video call expressions and vocabulary.
WHY TAKE THIS LESSON WITH ME:
1) I have nearly a decade worth of experience in handling business phone calls involving negotiations, technical support, disputes and claims, etc.
2) I have also trained others at work (not as teacher) to handle phone calls at a customer service center.
3) 9 out of 10 calls resulted in successful claims resolution, repeat sales and, more importantly, satisfied customer experience.
WHO IS THIS LESSON FOR:
1) Beginners to Advance learners.
2) Working individuals who want to learn useful business phone call skills for work.
3) For business owners who wants to expand their market internationally.
NOTE:
This lesson is NOT designed as a training to become a professional call center agent. Please book the counselling lesson if you wish to have such a training.
講師的取消政策
課程包取消規定
• 「未開始」的課程包(1)隨時可以取消。取消後點數將全額退還。若欲取消「進行中」的課程包(2)，將退還剩餘課程的 50％ 點數。
(1) 「未開始」係指課程包尚未經講師確定。
(2) 「進行中」係指課程包中已有一堂課程經確定。（當講師確定第一堂課程預約後，系統將自動發送課程包剩餘課程的優惠券供之後預約使用。）
(2) 「進行中」係指課程包中已有一堂課程經確定。（當講師確定第一堂課程預約後，系統將自動發送課程包剩餘課程的優惠券供之後預約使用。）
取消單堂課程包課程
• 若欲取消單堂課程包課程而非整個課程包，請至該課程預約詳細頁面取消。取消費依講師的一般課程取消政策而定，但「收取 50% 課程費用為取消費」將不適用。課程包優惠券僅可能返還或抵用。
課程預約確定前
- 隨時可以取消。
課程預約確定後
- 課程時間前 2 小時內→ 收取 50% 課程費用為取消費。
- 缺席→ 收取 100% 課程費用為取消費。
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