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Jonathan Yap Kang Liang Essential Business Telephone Skills
Language English
 

Essential Business Telephone Skills

20min X 6
5,000 P
Estimated of points
Pack of 6
833 Points per lesson
Upgrade your skill set. Increase your worth at work. Learn how to take phone calls from English-speaking customers.
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Lesson Pack Details

This is a 6-lesson pack. You will be issued 5 “coupons” when the first request is confirmed. You will be able to use these coupons for subsequent requests in the pack. Please note that all requests related to this pack must be taken within 10 days of the first lesson date.

Lessons should generally be booked chronologically, meaning that the second lesson should be booked after the first, and so on.

Description

Due to COVID-19, many businesses are going online to provide their products and services. Going online opens up more opportunities to open up their market to international customers. 

Would you like to increase your value as an employee who can deal with English-speaking customers?
Are you planning to expand your business overseas?
Would you like to set up your online business to international customers?

Learning how to handle business phone calls (and video calls) with English-speaking customers may increase your chance of an international sale.

IN THIS LESSON PACK:
1) You will systematically learn the essential skills of business phone calls. For example, what is the proper phone greeting? How to properly put a customer on hold without making him/her irritated?

2) Learn essential telephone conversation expressions and vocabulary.

3) Learn basic video call expressions and vocabulary.

WHY TAKE THIS LESSON WITH ME:
1) I have nearly a decade worth of experience in handling business phone calls involving negotiations, technical support, disputes and claims, etc. 
2) I have also trained others at work (not as teacher) to handle phone calls at a customer service center.
3) 9 out of 10 calls resulted in successful claims resolution, repeat sales and, more importantly, satisfied customer experience.

WHO IS THIS LESSON FOR:
1) Beginners to Advance learners.
2) Working individuals who want to learn useful business phone call skills for work.
3) For business owners who wants to expand their market internationally.

NOTE:
This lesson is NOT designed as a training to become a professional call center agent. Please book the counselling lesson if you wish to have such a training.

This tutor's cancellation policy

Cancellation of pack lessons

• 'Unstarted' lesson packs(1) can be cancelled any time. Used Points will be completely refunded. If a 'started' lesson pack(2) is cancelled, you will be refunded 50% of the price of the remaining lessons provided that the lessons are unrequested, unconfirmed or not within 24 hours of their scheduled start times.
(1) A lesson pack for which none of the requests have been confirmed by the tutor.
(2) A lesson pack with at least one confirmed request. (By confirming the date and time for the first lesson in the pack the tutor confirms the pack as a whole and coupons are automatically issued)

Cancelling individual requests in a pack

• If you wish to cancel a single lesson that belongs to a pack but not the whole pack, you can do so via the request page. In this case, the coupon used to book the lesson will either be refunded or collected, based on the tutors single-lesson cancellation policy. Please note that any 50% partial refunds in the tutors single-lesson cancellation policy do not apply to lesson packs and the tutor may choose to either refund or collect the coupon in those cases.

Before request is confirmed (fixed)

  • Cancellation possible at any time without charge.

After request is confirmed (fixed)

  • Less than 2hours before lesson start time.→ 50% of price charged.
  • No-Show→ 100% of price charged.

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