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Chiamaka How to manage difficult customers ( Intermediate and above)
Business Others (Business)   Intermediate level For adults Business related Customer Service Roleplaying
 

How to manage difficult customers ( Intermediate and above)

25min X 3
4,700 P
Estimated of points
Google meet icon Lattep icon
Has Trial
25min
1,000P
Pack of 3
1,567 Points per lesson
Confirmed Immediately
Turning difficult customers into loyal advocates
Request Lesson

Lesson Pack Details

- This is a lesson pack of 3 lessons in total. When you send the request for the first lesson, points for all 3 lessons will be deducted at once.
- Once the tutor confirms the first request, “100% OFF coupons” that can be used for the remaining 2 requests will be issued automatically.
- You can use these coupons to send requests for the remaining lessons.
- The validity period for this lesson pack is 15 days starting from the scheduled date and time of the first confirmed lesson.

Even if the first scheduled lesson is canceled, the already set validity period will not change.
You can check the lesson pack’s validity period on the Request > Lesson Pack page.

Description

Lesson objectives

By the end of this lesson, you will be able to identify different types of difficult customers, demonstrate effective communication and problem-solving strategies, and confidently handle real-life scenarios through roleplay.

You’ll develop empathy, stay calm under pressure, and learn to turn challenging interactions into positive outcomes.

You'll gain the following:

Confidence in facing difficult interactions
Professional expressions and calming strategies
Practice through realistic conversation
Tools to maintain emotional control and resolve conflict effectively

I’ll provide real-time and post-lesson feedback, along with a take-home activity to help you apply your skills.

Let's put it all into practice!


Cafetalk's cancellation policy

Cancellation of pack lessons

• 'Unstarted' lesson packs(1) can be cancelled any time. Used Points will be completely refunded. If a 'started' lesson pack(2) is cancelled, you will be refunded 50% of the price of the remaining lessons provided that the lessons are unrequested, unconfirmed or not within 24 hours of their scheduled start times.
(1) A lesson pack for which none of the requests have been confirmed by the tutor.
(2) A lesson pack with at least one confirmed request. (By confirming the date and time for the first lesson in the pack the tutor confirms the pack as a whole and coupons are automatically issued)

Cancelling individual requests in a pack

• If you wish to cancel a single lesson that belongs to a pack but not the whole pack, you can do so via the request page. In this case, the coupon used to book the lesson will either be refunded or collected, based on the tutors single-lesson cancellation policy. Please note that any 50% partial refunds in the tutors single-lesson cancellation policy do not apply to lesson packs and the tutor may choose to either refund or collect the coupon in those cases.

This lesson is “Immediately Confirmed”

If the requested date falls within 30 days, the request will be “confirmed” immediately without having to wait for the tutor to reply.

Requests will be confirmed immdiately expect the first one of a pack. If confirmed immediately, the policy “before request is confirmed” will not apply.

About “Immediate Confirmation”

Before request is confirmed (fixed)

  • Cancellation possible at any time without charge.

After request is confirmed (fixed)

  • More than 24 hours before lesson start time.→ Cancellation is possible at any time.
  • Less than 24 hours before lesson start time.→ The tutor may take a cancellation fee.
  • No-Show→ The tutor may take a cancellation fee.
    (Please check with the tutor for details.)

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Chiamaka

Chiamaka

from
in
20
21

Available Times  

Mon 17:30 – Tue 00:00
Tue 03:30 –   04:30
Tue 18:00 – Wed 03:00
Wed 17:30 –   22:30
Thu 17:30 –   23:00
Fri 17:30 – Sat 00:00
Sat 02:00 –   04:00
Sat 20:30 – Sun 04:00
Sun 19:30 – Mon 04:00
Actual availability may differ. Please check when you make a request.
Shown in Asia/Tokyo time.
Tutor’s profile
How to manage difficult customers ( Intermediate and above)
25min
4,700P
Google meet icon Lattep icon
Has Trial
Pack of 3
Request Lesson

Chiamaka

from
 
in
 
20
21
Tutor’s profile
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