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Chiamaka How to manage difficult customers
Business Others (Business)   For adults Customer Service Idioms Roleplaying Service
 

How to manage difficult customers

25Min X 3
3,700 P
Estimated of points
Lattep icon
Tiene clase de prueba
15Min
1,000P
Pack of 3
1,233 Points per lesson
Turning difficult customers into loyal advocates
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Lesson Pack Details

This is a 3-lesson pack. You will be issued 2 “coupons” when the first request is confirmed. You will be able to use these coupons for subsequent requests in the pack. Please note that all requests related to this pack must be taken within 15 days of the first lesson date.

Lessons should generally be booked chronologically, meaning that the second lesson should be booked after the first, and so on.

Detalles de la lección

By the end of this lesson, you will be able to identify different types of difficult customers, demonstrate effective communication and problem-solving strategies, and confidently handle real-life scenarios through roleplay.

You’ll develop empathy, stay calm under pressure, and learn to turn challenging interactions into positive outcomes.

You'll gain the following:

Confidence in facing difficult interactions
Professional expressions and calming strategies
Practice through realistic conversation
Tools to maintain emotional control and resolve conflict effectively

Let's put it into practice!

Política de cancelación de Cafetalk

Cancellation of pack lessons

• 'Unstarted' lesson packs(1) can be cancelled any time. Used Points will be completely refunded. If a 'started' lesson pack(2) is cancelled, you will be refunded 50% of the price of the remaining lessons provided that the lessons are unrequested, unconfirmed or not within 24 hours of their scheduled start times.
(1) A lesson pack for which none of the requests have been confirmed by the tutor.
(2) A lesson pack with at least one confirmed request. (By confirming the date and time for the first lesson in the pack the tutor confirms the pack as a whole and coupons are automatically issued)

Cancelling individual requests in a pack

• If you wish to cancel a single lesson that belongs to a pack but not the whole pack, you can do so via the request page. In this case, the coupon used to book the lesson will either be refunded or collected, based on the tutors single-lesson cancellation policy. Please note that any 50% partial refunds in the tutors single-lesson cancellation policy do not apply to lesson packs and the tutor may choose to either refund or collect the coupon in those cases.

Antes de que la solicitud haya sido confirmada.

  • Es posible hacerlo en cualquier momento.

Luego de que la solicitud de clase haya sido confirmada

  • Más de 24 horas antes del inicio de la clase→ Es posible hacerlo en cualquier momento.
  • Menos de 24 horas antes del inicio de la clase→ Pueden aplicarse cargos por cancelación.
  • No-Show→ Pueden aplicarse cargos por cancelación.
    (La cantidad puede variar en función del tutor, por favor comuníquese con su tutor/a)

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Chiamaka

Chiamaka

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Horarios disponibles  

Mon 18:30 –   21:30
Tue 18:30 –   23:30
Wed 18:30 –   22:30
Thu 18:00 –   23:30
Fri 18:00 –   21:30
Sat 20:30 –   23:00
Sun 20:00 –   22:30
Actual availability may differ. Please check when you make a request.
Shown in Asia/Tokyo time.
Perfil del(de la) tutor/a
How to manage difficult customers
25Min
3,700P
Lattep icon
Tiene clase de prueba
Pack of 3
Solicitar clase

Chiamaka

from
 
in
 
2
2
Perfil del(de la) tutor/a
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