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How to manage difficult customers ( Intermediate and above)
Turning difficult customers into loyal advocates
課程包資訊
・此為 3 堂課程的課程包。當第 1 堂課程預約送出時，系統會一次扣除 3 堂課程所需的點數。
・當講師確定課程包的第 1 堂課程預約後，系統將會自動發送 2 張課程包優惠券。
・之後，請使用該課程包優惠券預約剩餘的課程。
・課程包優惠券的使用期限為第 1 堂課程時間後的 15 天內。
即使課程包的第 1 堂課程預約取消，課程包的使用期限將不會改變。
若欲確認課程包的使用期限，請至「預約管理 > 課程包」頁面確認。
課程介紹
Lesson objectives
By the end of this lesson, you will be able to identify different types of difficult customers, demonstrate effective communication and problem-solving strategies, and confidently handle real-life scenarios through roleplay.
You’ll develop empathy, stay calm under pressure, and learn to turn challenging interactions into positive outcomes.
You'll gain the following:
Confidence in facing difficult interactions
Professional expressions and calming strategies
Practice through realistic conversation
Tools to maintain emotional control and resolve conflict effectively
I’ll provide real-time and post-lesson feedback, along with a take-home activity to help you apply your skills.
Let's put it all into practice!
By the end of this lesson, you will be able to identify different types of difficult customers, demonstrate effective communication and problem-solving strategies, and confidently handle real-life scenarios through roleplay.
You’ll develop empathy, stay calm under pressure, and learn to turn challenging interactions into positive outcomes.
You'll gain the following:
Confidence in facing difficult interactions
Professional expressions and calming strategies
Practice through realistic conversation
Tools to maintain emotional control and resolve conflict effectively
I’ll provide real-time and post-lesson feedback, along with a take-home activity to help you apply your skills.
Let's put it all into practice!
Cafetalk 的取消政策
課程包取消規定
• 「未開始」的課程包(1)隨時可以取消。取消後點數將全額退還。若欲取消「進行中」的課程包(2)，將退還剩餘課程的 50％ 點數。
(1) 「未開始」係指課程包尚未經講師確定。
(2) 「進行中」係指課程包中已有一堂課程經確定。（當講師確定第一堂課程預約後，系統將自動發送課程包剩餘課程的優惠券供之後預約使用。）
(2) 「進行中」係指課程包中已有一堂課程經確定。（當講師確定第一堂課程預約後，系統將自動發送課程包剩餘課程的優惠券供之後預約使用。）
取消單堂課程包課程
• 若欲取消單堂課程包課程而非整個課程包，請至該課程預約詳細頁面取消。取消費依講師的一般課程取消政策而定，但「收取 50% 課程費用為取消費」將不適用。課程包優惠券僅可能返還或抵用。
此為自動確認課程。
若選擇距離課程開始時間 30 天內的時段，則課程預約將自動確認無需等候講師確認。
除了課程包第一堂課程外皆適用自動確認功能。
自動確認課程不適用課程預約確認前的取消政策。
課程預約確定前
- 隨時可以取消。
課程預約確定後
- 課程時間前 24 小時以上→ 隨時可以取消。
- 課程時間前 24 小時內 → 講師將可能收取消費。
-
缺席→ 講師將可能收取消費。
(請與講師確認詳情。)
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