Business English for Customer Service

30 分钟

2,000 点

点数与货币换算

提供试听

10 分钟

500 点

Enhance your customer service with clear, polite, and effective English.

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课程介绍

Business English for Customer Service — Description

This lesson focuses on developing the English communication skills needed to provide excellent customer service in professional environments. Students learn how to interact with customers clearly, politely, and confidently—whether face-to-face, over the phone, in emails, or through chat support. The lesson includes practical vocabulary, common expressions, and real-life scenarios that help learners handle customer enquiries, solve problems, and deliver a positive service experience.

Topics Covered

Greeting customers professionally
Asking questions and gathering information
Clarifying issues and offering solutions
Polite language for requests, apologies, and reassurance
Handling complaints and difficult situations calmly
Phone and email communication etiquette
Professional tone and customer-friendly vocabulary
Closing conversations effectively
Cultural awareness and service professionalism

Skills Students Develop

Clear, polite, and effective customer communication
Confident speaking in service-related scenarios
Strong listening comprehension for customer needs
Problem-solving language and solution-focused responses
Accurate pronunciation and natural intonation
Professional writing for emails and chat support
Vocabulary for retail, hospitality, call centres, and service roles

Teaching Methodology

I use a practical, student-centered approach with:

Realistic role-plays (customer enquiries, complaints, product info, assistance)
Guided conversations with instant feedback
Targeted pronunciation and tone training
Useful expressions and customer service scripts
Short listening tasks and scenario-based practice
Vocabulary-building activities
Error correction that is supportive and clear

Who This Lesson Is For

Customer service representatives
Hospitality, retail, tourism, call centre, and support staff
Students or professionals preparing for a service-related job
Beginner to intermediate learners who want practical, workplace-ready communication
Anyone who wants to improve politeness, clarity, and confidence in English

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