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No is Better Than Maybe
Descrizioni
1. Warm-up: The Cultural Gap (10 mins)
Discussion: How do you say "no" to a client in Japanese? (e.g., Kentou shimasu — "I will consider it").
Challenge: In English, "I will consider it" often sounds like a "yes" or a "maybe," which can lead to misunderstandings later.
Goal: Learn how to be clear without being rude.
2. Key Vocabulary: The "Cushion" Method (15 mins)
Instead of saying "I can't do that," use a three-step structure:
The Buffer | Soften the blow | "I appreciate the invitation, but..." / "I see where you're coming from..." |
The Pivot | State the refusal | "...at this stage, we aren't able to..." / "...that's not feasible right now." |
The Alternative | Maintain the bridge | "What we can do is..." / "Can we revisit this next quarter?" |
3. Essential Phrases in English for Japanese Business Professionals (15 mins)
When a deadline is too tight: "I'd love to help, but my schedule is currently full. Could we push the delivery to Friday?"
When a price is too high: "That's a bit outside our budget for this project. Is there any flexibility on the scope?"
* When you disagree in a meeting: "I hear your point, but I have some concerns regarding the timeline."
4. Roleplay: The Unrealistic Request (20 mins)
Scenario: A long-term client asks you to finish a month-long project in two weeks for no extra charge.
Task: Use the Buffer → Pivot → Alternative method.
* Sample Response: "I understand this is a high priority for you (Buffer).
However, completing the full scope in two weeks isn't possible without compromising quality (Pivot). Could we prioritize the core features for a two-week launch and handle the rest later? (Alternative)"
Key Takeaway
In Western businesses, a clear "no" with a reason is more respected and appreciated than a vague "maybe."
It shows you value the other person's time and your own professional boundaries.
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