Visual Contact

Never feel nervous about anyone.

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Observing the expression in the person’s eyes, where appropriate, may give you indications as to how to deal with a situation. If the person is angry or if he is not interested, you may be able to see it. If he does not understand you, you may realize that. If he is getting impatient, you will usually be able to tell. If he is keenly interested, this too will be evident. The expression in his eyes may alert you to the need to adjust your pace, to make added effort to involve him in the conversation. Look at those to whom you are speaking, allowing your eyes to meet for a few seconds if that is acceptable locally. See individuals, not merely a group of people 

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