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Business English - Email Etiquette
It’s not just what you say in an email—it’s how you say it that gets results
Descrizioni
Topic: Email Etiquette – Avoiding Mistakes & Improving Tone
Level: Intermediate (adaptable)
Objective:
- Identify and correct common email mistakes
- Use polite, professional request language
Warm up (5 min)
Discuss and ellicit from students what kind of emails do they write
Have they ever worried that the emails are too direct and not professional
Presentation (7 min)
Task: Write a short email (2-3 sentences), to your manager, requesting a report.
This can be done in the "chat" function.
Error correction - using the student's email
Focus on : 1 Tone
2 Structure - greeting and closing
3 Clarity
Practice (10 min)
Upgrade the email - small changes makes big differences
Introduce polite language - ellicit examples from student
- Would you please
- Would you mind
- I would appreciate if.
Which is more formal - ellicit
Task : Make the following instructions more polite
- Send me the file
- Reply quickly
- Fix this today
Production (5 min)
Now let’s go back to your original email—rewrite it using what we practised
Feedback and Take-Away (3 min)
Discuss and ellicit from students what kind of emails do they write
Have they ever worried that the emails are too direct and not professional
Presentation (7 min)
Task: Write a short email (2-3 sentences), to your manager, requesting a report.
This can be done in the "chat" function.
Error correction - using the student's email
Focus on : 1 Tone
2 Structure - greeting and closing
3 Clarity
Practice (10 min)
Upgrade the email - small changes makes big differences
Introduce polite language - ellicit examples from student
- Would you please
- Would you mind
- I would appreciate if.
Which is more formal - ellicit
Task : Make the following instructions more polite
- Send me the file
- Reply quickly
- Fix this today
Production (5 min)
Now let’s go back to your original email—rewrite it using what we practised
Feedback and Take-Away (3 min)
- Avoid very direct language
- Use polite phrases (“Could you…”)
- Always include a greeting and closing
Modalità di cancellazione di Cafetalk
This lesson is “Immediately Confirmed”
If the requested date falls within 30 days, the request will be “confirmed” immediately without having to wait for the tutor to reply.
The policy “before request is confirmed” will not apply to requests that are confirmed immediately.
Prima che la richiesta sia confermata (fissata)
- La cancellazione è possibile in qualsiasi momento.
Dopo che la richiesta sia stata confermata (fissata)
- Più di 24 ore prima dell'inizio della lezione.→ La cancellazione è possibile in qualsiasi momento.
- Meno di 24 ore prima dell'inizio della lezione→ Il tutor potrebbe richiedere una penale per la cancellazione.
-
No-Show→ Il tutor potrebbe richiedere una penale per la cancellazione. Si prega di controllare i dettagli del tutor.
(Si prega di controllare i dettagli del tutor.)
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