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Business: Handling customer complaints/concerns
Resolving issues and building lasting customer trust
Description
By the end of the lesson, the student will be able to:
Take charge of every complaint—discover practical steps to win customer loyalty now. Expect real-time and post-lesson feedback, plus a short assignment to help you practise.
Great for intermediate students too.
- Identify common customer concerns and their causes.
- Use polite, effective language to respond to complaints.
- Apply practical strategies to resolve customer issues.
- Build trust through empathy and clear communication.
- Practise real-life roleplays to strengthen confidence and fluency.
- Key phrases and expressions used in resolving customer complaints. (Roleplay)
- How tone, empathy, and language impact customer relationships.
- Realistic dialogues for handling tense or sensitive conversations.
- Useful tips for roleplaying different situations.
Cafetalk's cancellation policy
Before request is confirmed (fixed)
- Cancellation possible at any time without charge.
After request is confirmed (fixed)
- More than 24 hours before lesson start time.→ Cancellation is possible at any time.
- Less than 24 hours before lesson start time.→ The tutor may take a cancellation fee.
-
No-Show→ The tutor may take a cancellation fee.
(Please check with the tutor for details.)
Lessons by this tutor
All Lessons
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Business: The Recruiter's Road Map ( Intermediate and above)
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Business: Calming the storm! Managing an irate customer.( Upper intermediate)
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English pronunciation hacks! ( Intermediate students and above)
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40min X 4 5,200PPack of 4 -
Business English: Presentations ( Structure)
Opening and closing presentations/Useful phrases to nail that presentation!General Business
25min X 3 4,100PHas Trial Pack of 3 -
