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Chiamaka Business: Handling customer complaints/concerns
Business General Business   Intermediate level For adults Customer Service Idioms Roleplaying
 

Business: Handling customer complaints/concerns

25min
1,900 P
Estimated of points
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Has Trial
15min
500P
Resolving issues and building lasting customer trust
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Description

By the end of the lesson, the student will be able to: 
  • Identify common customer concerns and their causes.
  • Use polite, effective language to respond to complaints.
  • Apply practical strategies to resolve customer issues.
  • Build trust through empathy and clear communication.
  • Practise real-life roleplays to strengthen confidence and fluency.
What the student will learn:
  • Key phrases and expressions used in resolving customer complaints. (Roleplay)
  • How tone, empathy, and language impact customer relationships.
  • Realistic dialogues for handling tense or sensitive conversations.
  • Useful tips for roleplaying different situations.
 
Take charge of every complaint—discover practical steps to win customer loyalty now. Expect real-time and post-lesson feedback, plus a short assignment to help you practise.
 
 
Great for intermediate students too.
 

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  • Cancellation possible at any time without charge.

After request is confirmed (fixed)

  • More than 24 hours before lesson start time.→ Cancellation is possible at any time.
  • Less than 24 hours before lesson start time.→ The tutor may take a cancellation fee.
  • No-Show→ The tutor may take a cancellation fee.
    (Please check with the tutor for details.)

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Available Times  

Mon 18:30 –   21:30
Tue 18:30 –   23:30
Wed 18:30 –   22:30
Thu 18:00 –   23:30
Fri 18:00 –   21:30
Sat 20:30 –   23:00
Sun 20:00 –   22:30
Actual availability may differ. Please check when you make a request.
Shown in Asia/Tokyo time.
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Business: Handling customer complaints/concerns
25min
1,900P
Lattep icon
Has Trial
Request Lesson

Chiamaka

from
 
in
 
2
2
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