Business: Handling customer complaints/concerns

25 分钟

1,900 点

点数与货币换算

提供试听

15 分钟

1,000 点

Resolving issues and building lasting customer trust

预约课程

课程介绍

By the end of the lesson, the student will be able to:

Identify common customer concerns and their causes.
Use polite, effective language to respond to complaints.
Apply practical strategies to resolve customer issues.
Build trust through empathy and clear communication.
Practise real-life roleplays to strengthen confidence and fluency.

What the student will learn:

Key phrases and expressions used in resolving customer complaints. (Roleplay)
How tone, empathy, and language impact customer relationships.
Realistic dialogues for handling tense or sensitive conversations.
Useful tips to roleplay different situations.

Take charge of every complaint—discover practical steps to win customer loyalty now.

Great for intermediate students too.

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