Business: Handling customer complaints/concerns

25 分钟

1,900 点

点数与货币换算

提供试听

15 分钟

500 点

Resolving issues and building lasting customer trust

预约课程

课程介绍

By the end of the lesson, the student will be able to:

Identify common customer concerns and their causes.
Use polite, effective language to respond to complaints.
Apply practical strategies to resolve customer issues.
Build trust through empathy and clear communication.
Practise real-life roleplays to strengthen confidence and fluency.

What the student will learn:

Key phrases and expressions used in resolving customer complaints. (Roleplay)
How tone, empathy, and language impact customer relationships.
Realistic dialogues for handling tense or sensitive conversations.
Useful tips for roleplaying different situations.

Take charge of every complaint—discover practical steps to win customer loyalty now. Expect real-time and post-lesson feedback, plus a short assignment to help you practise.

Great for intermediate students too.

Cafetalk 的取消政策

课程预约确定前

随时可以取消。

课程预约确定后

课程时间前 24 小时以上→ 随时可以取消。
课程时间前 24 小时內 → 讲师将可能收取消费。
缺席→ 讲师将可能收取消费。
(请与讲师确认详情。)

讲师提供的课程

Let's get to know each other

Sample a trial lesson—let’s find out if we click!

其他商业

20 分钟 500 点
提供试听 15 分钟 300 点

预约

详情
Speak your mind

A conversation can change anything

其他商业

20 分钟 600 点
提供试听 15 分钟 300 点

预约

详情
How to manage difficult customers

Turning difficult customers into loyal advocates

其他商业

25 分钟 X 3 3,700 点
提供试听 15 分钟 700 点 3 堂课程包每堂 1,233 点

预约

详情
Dealing with stress

Stress Busting 101!

英语

25 分钟 1,300 点
提供试听 15 分钟 700 点

预约

详情
Business: Calming the storm! Managing an irate customer.

Resolving issues and building lasting customer trust

一般商业

25 分钟 1,800 点
提供试听 15 分钟 500 点

预约

详情
Business English: Power Lunch! (Intermediate students and above)

Where you eat with leaders, work with purpose, strategise for impact, and succeed together.

一般商业

25 分钟 1,800 点

预约

详情
Business English: Negotiations ( Intermediate to advanced students)

How to drive a hard bargain using relatable expressions and roleplay

一般商业

45 分钟 2,300 点
提供试听 15 分钟 700 点

预约

详情
Business: The Recruiter's Road Map

A Recruiter’s Step-by-Step Guide to Conducting Effective Interviews

其他商业

25 分钟 1,700 点
提供试听 15 分钟 700 点

预约

详情
I am... ( Beginners and above)

Who are you? Explore useful vocabulary to introduce and describe yourself.

英语

30 分钟 1,500 点
提供试听 25 分钟 700 点

预约

详情
Unscramble the Idioms, proverbs and quotations

Let's play and learn new expressions ( For intermediate students and above)

英语

25 分钟 1,700 点
提供试听 10 分钟 400 点

预约

详情
English pronunciation hacks!

Sound good, feel great! Let's work on that pronunciation!

英语

40 分钟 X 4 6,500 点
4 堂课程包每堂 1,625 点

预约

详情
Business English: Presentations ( Structure)

Opening and closing presentations/Useful phrases to nail that presentation!

一般商业

25 分钟 X 3 4,100 点
提供试听 15 分钟 500 点 3 堂课程包每堂 1,367 点

预约

详情
The Power of Prepositions (Beginners to upper intermediate)

A Fun Guide to Prepositions

英语

35 分钟 X 3 5,900 点
3 堂课程包每堂 1,967 点

预约

详情
Talking about time ( Intermediate to advanced students)

Time vocabulary

一般商业

25 分钟 1,400 点
提供试听 15 分钟 500 点

预约

详情