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Resolving issues and building lasting customer trust
課程介紹
By the end of the lesson, the student will be able to:
Take charge of every complaint—discover practical steps to win customer loyalty now. Expect real-time and post-lesson feedback, plus a short assignment to help you practise.
Great for intermediate students too.
- Identify common customer concerns and their causes.
- Use polite, effective language to respond to complaints.
- Apply practical strategies to resolve customer issues.
- Build trust through empathy and clear communication.
- Practise real-life roleplays to strengthen confidence and fluency.
- Key phrases and expressions used in resolving customer complaints. (Roleplay)
- How tone, empathy, and language impact customer relationships.
- Realistic dialogues for handling tense or sensitive conversations.
- Useful tips for roleplaying different situations.
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- 隨時可以取消。
課程預約確定後
- 課程時間前 24 小時以上→ 隨時可以取消。
- 課程時間前 24 小時內 → 講師將可能收取消費。
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缺席→ 講師將可能收取消費。
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