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Resolving issues and building lasting customer trust
課程介紹
By the end of the lesson, the student will be able to:
Great for intermediate students too.
- Identify common customer concerns and their causes.
- Use polite, effective language to respond to complaints.
- Apply practical strategies to resolve customer issues.
- Build trust through empathy and clear communication.
- Practise real-life roleplays to strengthen confidence and fluency.
- Key phrases and expressions used in resolving customer complaints. (Roleplay)
- How tone, empathy, and language impact customer relationships.
- Realistic dialogues for handling tense or sensitive conversations.
- Useful tips to roleplay different situations.
Take charge of every complaint—discover practical steps to win customer loyalty now.
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