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Chiamaka Business: Handling customer complaints/concerns
Business General Business   Intermediate level For adults Customer Service Idioms Roleplaying
 

Business: Handling customer complaints/concerns

25Min
3,000 P
Estimated of points
Google meet icon Lattep icon
Tiene clase de prueba
15Min
1,500P
Resolving issues and building lasting customer trust
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Detalles de la lección

By the end of the lesson, you will be able to: 
  • Identify common customer concerns and their causes.
  • Use polite, effective language to respond to complaints.
  • Apply practical strategies to resolve customer issues.
  • Build trust through empathy and clear communication.
  • Practise real-life roleplays to strengthen confidence and fluency.
What you will learn:
  • Key phrases and expressions used in resolving customer complaints. (Roleplay)
  • How tone, empathy, and language impact customer relationships.
  • Realistic dialogues for handling tense or sensitive conversations.
  • Useful tips for roleplaying different situations.
Take charge of every complaint! Discover practical steps to win customer loyalty now. Expect real-time and post-lesson feedback, plus a short assignment to help you practise.
 
 
Great for intermediate students too.
 

Política de cancelación del(de la) tutor/a

Antes de que la solicitud haya sido confirmada.

  • Es posible hacerlo en cualquier momento.

Luego de que la solicitud de clase haya sido confirmada

  • Más de 24 horas antes del inicio de la clase→ Es posible hacerlo en cualquier momento.
  • Menos de 24 horas antes del inicio de la clase→ Pueden aplicarse cargos por cancelación.
  • No-Show→ Pueden aplicarse cargos por cancelación.
    (La cantidad puede variar en función del tutor, por favor comuníquese con su tutor/a)

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Horarios disponibles  

Mon 17:30 – Tue 00:00
Tue 03:30 –   04:30
Tue 18:00 – Wed 03:00
Wed 17:30 –   22:30
Thu 17:30 –   23:00
Fri 17:30 – Sat 00:00
Sat 02:00 –   04:00
Sat 20:30 – Sun 04:00
Sun 19:30 – Mon 04:00
Actual availability may differ. Please check when you make a request.
Shown in Asia/Tokyo time.
Perfil del(de la) tutor/a
Business: Handling customer complaints/concerns
25Min
3,000P
Google meet icon Lattep icon
Tiene clase de prueba
Solicitar clase

Chiamaka

from
 
in
 
21
24
Perfil del(de la) tutor/a
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