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What is the Cafetalk Mates feature?
Whether you’re a family or an organization,
This feature lets you manage all your Cafetalk accounts in one place.
You can choose from two account types depending on your needs and how you plan to use the service.
Perfect for those who want to easily transfer points among family members
Family Account
- You want to keep student accounts of family members separate
- You want each family member to manage their own requests
- You want the administrator to purchase points
- You want to freely allocate purchased points
Recommended for those who want to manage lesson progress data
Organization/Corporate Account
- You want to check and save the lesson history
- You want each employee (member) to submit requests individually
- You want to manage accounts using custom IDs
- You want to view detailed information on assigned points
Account Type Quick Reference Guide
|
For those who want simple management for families or small groups Family Account |
For those who want simple management for families or small groups Family Account |
|
|---|---|---|
| Mates Type | Families & casual groups | Companies, schools, and organizations |
| Management Style | Simple, easy-to-read interface | Detailed information display for administrators |
| Member List | Display name, email, points, registration date | Display name, email, custom ID number, points, registration date |
| Invitation Methods | Easy invitations via email | Invite via email + assign user IDs |
| Lesson Overview | List view of lessons & requests | View and download CSV files |
| Point Management | Allows for point allocation (assign/withdraw) among members | Allows for point allocation (assign/withdraw) among members |
| Purchasing Points | Individual members can purchase their own points. | Individual members can not purchase their own points. |
About the Mates feature & Frequently asked questions
What is the Cafetalk Mates feature?
It’s a feature that allows you to manage Cafetalk points and members collectively within groups such as families, companies, or organizations.
What are the benefits of using the Mates feature?
Administrators can smoothly transfer points (assign/withdraw) to members. By separating accounts, members can also accept requests during the same time slots.
How do I invite new members? Can I invite people who are already registered as students on Cafetalk?
Administrators can send invitations via email. Invited users can join the Mates group by registering or logging in via the URL in the email.
For family accounts, as long as the student account is not already part of another Mates group, you can invite users who are already using Cafetalk.
Organization accounts can only invite email addresses that are not already registered on Cafetalk. Each member must start with a new account using the invitation link.
For family accounts, as long as the student account is not already part of another Mates group, you can invite users who are already using Cafetalk.
Organization accounts can only invite email addresses that are not already registered on Cafetalk. Each member must start with a new account using the invitation link.
I accidentally created a Mates account with the wrong account type. Can I correct this?
If it’s been less than one hour since creation, you can change the account type from “Family” to “Organization/Company” or from “Organization/Company” to “Family.”
For changes after this time, please contact Cafetalk Support.
For changes after this time, please contact Cafetalk Support.
I want to change the Mates group name or account type. Can I edit these?
The Mates group name can be changed within one hour of creation.
For changes after this time, please contact Cafetalk Support.
For changes after this time, please contact Cafetalk Support.
It’s hard to manage members using their Cafetalk display names. Is there a better way?
Go to Mates Dashboard > Members > Click the member you want to change, and you can change their display name (and, for corporate accounts, their management ID).
*Changing the display name in Mates does not affect the member’s actual account.
*Changing the display name in Mates does not affect the member’s actual account.
Can an administrator request lessons on behalf of a Mates member?
No. For security reasons, members must submit requests themselves (using their own accounts).
If a parent wishes to request a lesson on behalf of their child, they must log in and out of the child’s account each time.
If a parent wishes to request a lesson on behalf of their child, they must log in and out of the child’s account each time.
Can an administrator view communications between Mates members and tutors, or contact tutors?
No. For security reasons, administrators cannot view communications with tutors (such as comments or attachments) or contact tutors.