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Ester The language of business
Language English   Advanced level Intermediate level Job preparation Business related Negotiation
 

The language of business

30min X 4
8,000 P
Estimated of points
Lattep icon
Pack of 4
2,000 Points per lesson
Negotiations
Prenota lezione

Lesson Pack Details

- This is a lesson pack of 4 lessons in total. When you send the request for the first lesson, points for all 4 lessons will be deducted at once.
- Once the tutor confirms the first request, “100% OFF coupons” that can be used for the remaining 3 requests will be issued automatically.
- You can use these coupons to send requests for the remaining lessons.
- The validity period for this lesson pack is 90 days starting from the scheduled date and time of the first confirmed lesson.

Even if the first scheduled lesson is canceled, the already set validity period will not change.
You can check the lesson pack’s validity period on the Request > Lesson Pack page.

Descrizioni

Lesson pack: Four negotiation lessons
1. Conflict resolution styles (grammar phrases)
2. Negotiation meetings (role playing/speaking)
3. Conflict narratives (reading and listening)
4. Agree to disagree (active participation and vocabulary)

CONFLICT RESOLUTION STYLES

Conflict resolution styles

Address the Conflict

Name the kinds of conflicts that arise in your workplace.
Ignoring a problem in the workplace may seem like a good idea.
When it comes to people's problems, ignoring them is rarely the right solution.
Listen to all parties concerned.
This reaction can cause the parties to feel bullied, forgotten, unimportant, and disgruntled.

Clarify the Issue Causing the Conflict

Take the time to find out exactly what's going on. Check your sources, and don't rely on the company rumor mill.

Bring the Involved Parties Together to Talk

To get to the root of the problem, you must go directly to the source: the two or more parties involved in the conflict. Be open and positive in your communication and encourage them to do the same.

Identify a Solution

Arrive at a solution acceptable to everyone involved. Emphasize the importance of a win-win scenario, where everyone keeps their job, and tension at work is reduced. Offer compromises or trade-offs.

Monitor and Follow Up

 Follow-up is vital to good conflict resolution.

Is everyone abiding by the agreement? Are both parties satisfied with the outcome? Are boundaries being observed? 

Conflict vocabulary
Students start with matching the relevant verbs to make common collocations (e.g. address an audience; to cast doubt etc. follow up with word list link). 

Modalità di cancellazione di Cafetalk

Cancellation of pack lessons

• 'Unstarted' lesson packs(1) can be cancelled any time. Used Points will be completely refunded. If a 'started' lesson pack(2) is cancelled, you will be refunded 50% of the price of the remaining lessons provided that the lessons are unrequested, unconfirmed or not within 24 hours of their scheduled start times.
(1) A lesson pack for which none of the requests have been confirmed by the tutor.
(2) A lesson pack with at least one confirmed request. (By confirming the date and time for the first lesson in the pack the tutor confirms the pack as a whole and coupons are automatically issued)

Cancelling individual requests in a pack

• If you wish to cancel a single lesson that belongs to a pack but not the whole pack, you can do so via the request page. In this case, the coupon used to book the lesson will either be refunded or collected, based on the tutors single-lesson cancellation policy. Please note that any 50% partial refunds in the tutors single-lesson cancellation policy do not apply to lesson packs and the tutor may choose to either refund or collect the coupon in those cases.

Prima che la richiesta sia confermata (fissata)

  • La cancellazione è possibile in qualsiasi momento.

Dopo che la richiesta sia stata confermata (fissata)

  • Più di 24 ore prima dell'inizio della lezione.→ La cancellazione è possibile in qualsiasi momento.
  • Meno di 24 ore prima dell'inizio della lezione→ Il tutor potrebbe richiedere una penale per la cancellazione.
  • No-Show→ Il tutor potrebbe richiedere una penale per la cancellazione. Si prega di controllare i dettagli del tutor.
    (Si prega di controllare i dettagli del tutor.)

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