The language of business

30 分鐘 X 4

8,000 點

點數與貨幣換算

4 堂課程包

每堂 2,000 點

Negotiations

預約課程

課程包資訊

此為 4 堂課程的課程包。當講師確定第 1 堂課程預約後，另外 3 堂將會以優惠券的形式自動發送供之後預約使用。請注意，課程包優惠券使用期限為第 1 堂課程時間後的 90 天內。

課程應按時間順序預約，即第 2 堂課程的時間應在第 1 堂之後。以此類推。

課程介紹

Lesson pack: Four negotiation lessons
1. Conflict resolution styles (grammar phrases)
2. Negotiation meetings (role playing/speaking)
3. Conflict narratives (reading and listening)
4. Agree to disagree (active participation and vocabulary)

CONFLICT RESOLUTION STYLES

Conflict resolution styles

Address the Conflict

Name the kinds of conflicts that arise in your workplace.
Ignoring a problem in the workplace may seem like a good idea.
When it comes to people's problems, ignoring them is rarely the right solution.
Listen to all parties concerned.
This reaction can cause the parties to feel bullied, forgotten, unimportant, and disgruntled.

Clarify the Issue Causing the Conflict

Take the time to find out exactly what's going on. Check your sources, and don't rely on the company rumor mill.

Bring the Involved Parties Together to Talk

To get to the root of the problem, you must go directly to the source: the two or more parties involved in the conflict. Be open and positive in your communication and encourage them to do the same.

Identify a Solution

Arrive at a solution acceptable to everyone involved. Emphasize the importance of a win-win scenario, where everyone keeps their job, and tension at work is reduced. Offer compromises or trade-offs.

Monitor and Follow Up

Follow-up is vital to good conflict resolution.

Is everyone abiding by the agreement? Are both parties satisfied with the outcome? Are boundaries being observed?

Conflict vocabulary
Students start with matching the relevant verbs to make common collocations (e.g. address an audience; to cast doubt etc. follow up with word list link).

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