The language of business

30 分钟 X 4

8,000 点

点数与货币换算

4 堂课程包

每堂 2,000 点

Negotiations

预约课程

课程包信息

此为 4 堂课程的课程包。当讲师确定第 1 堂课程预约后，另外 3 堂将会以优惠券的形式自动发送供之后预约使用。请注意，课程包优惠券使用期限为第 1 堂课程时间后的 90 天内。

课程应按时间顺序预约，即第 2 堂课程的时间应在第 1 堂之后。以此类推。

课程介绍

Lesson pack: Four negotiation lessons
1. Conflict resolution styles (grammar phrases)
2. Negotiation meetings (role playing/speaking)
3. Conflict narratives (reading and listening)
4. Agree to disagree (active participation and vocabulary)

CONFLICT RESOLUTION STYLES

Conflict resolution styles

Address the Conflict

Name the kinds of conflicts that arise in your workplace.
Ignoring a problem in the workplace may seem like a good idea.
When it comes to people's problems, ignoring them is rarely the right solution.
Listen to all parties concerned.
This reaction can cause the parties to feel bullied, forgotten, unimportant, and disgruntled.

Clarify the Issue Causing the Conflict

Take the time to find out exactly what's going on. Check your sources, and don't rely on the company rumor mill.

Bring the Involved Parties Together to Talk

To get to the root of the problem, you must go directly to the source: the two or more parties involved in the conflict. Be open and positive in your communication and encourage them to do the same.

Identify a Solution

Arrive at a solution acceptable to everyone involved. Emphasize the importance of a win-win scenario, where everyone keeps their job, and tension at work is reduced. Offer compromises or trade-offs.

Monitor and Follow Up

Follow-up is vital to good conflict resolution.

Is everyone abiding by the agreement? Are both parties satisfied with the outcome? Are boundaries being observed?

Conflict vocabulary
Students start with matching the relevant verbs to make common collocations (e.g. address an audience; to cast doubt etc. follow up with word list link).

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