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Business: Handling customer complaints/concerns
Resolving issues and building lasting customer trust
Descrizioni
By the end of the lesson, the student will be able to:
Take charge of every complaint—discover practical steps to win customer loyalty now. Expect real-time and post-lesson feedback, plus a short assignment to help you practise.
Great for intermediate students too.
- Identify common customer concerns and their causes.
- Use polite, effective language to respond to complaints.
- Apply practical strategies to resolve customer issues.
- Build trust through empathy and clear communication.
- Practise real-life roleplays to strengthen confidence and fluency.
- Key phrases and expressions used in resolving customer complaints. (Roleplay)
- How tone, empathy, and language impact customer relationships.
- Realistic dialogues for handling tense or sensitive conversations.
- Useful tips for roleplaying different situations.
Modalità di cancellazione di Cafetalk
Prima che la richiesta sia confermata (fissata)
- La cancellazione è possibile in qualsiasi momento.
Dopo che la richiesta sia stata confermata (fissata)
- Più di 24 ore prima dell'inizio della lezione.→ La cancellazione è possibile in qualsiasi momento.
- Meno di 24 ore prima dell'inizio della lezione→ Il tutor potrebbe richiedere una penale per la cancellazione.
-
No-Show→ Il tutor potrebbe richiedere una penale per la cancellazione. Si prega di controllare i dettagli del tutor.
(Si prega di controllare i dettagli del tutor.)
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