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Teacher Jama Business English for Customer Service
Language English   Customer Service Entrepreneurship eCommerce Roleplaying Service
 

Business English for Customer Service

30Min
2,000 P
Estimated of points
Zoom icon Google meet icon Lattep icon
Tiene clase de prueba
10Min
500P
Enhance your customer service with clear, polite, and effective English.
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Detalles de la lección

Business English for Customer Service — Description

This lesson focuses on developing the English communication skills needed to provide excellent customer service in professional environments. Students learn how to interact with customers clearly, politely, and confidently—whether face-to-face, over the phone, in emails, or through chat support. The lesson includes practical vocabulary, common expressions, and real-life scenarios that help learners handle customer enquiries, solve problems, and deliver a positive service experience.

Topics Covered

  • Greeting customers professionally

  • Asking questions and gathering information

  • Clarifying issues and offering solutions

  • Polite language for requests, apologies, and reassurance

  • Handling complaints and difficult situations calmly

  • Phone and email communication etiquette

  • Professional tone and customer-friendly vocabulary

  • Closing conversations effectively

  • Cultural awareness and service professionalism

Skills Students Develop

  • Clear, polite, and effective customer communication

  • Confident speaking in service-related scenarios

  • Strong listening comprehension for customer needs

  • Problem-solving language and solution-focused responses

  • Accurate pronunciation and natural intonation

  • Professional writing for emails and chat support

  • Vocabulary for retail, hospitality, call centres, and service roles

Teaching Methodology

I use a practical, student-centered approach with:

  • Realistic role-plays (customer enquiries, complaints, product info, assistance)

  • Guided conversations with instant feedback

  • Targeted pronunciation and tone training

  • Useful expressions and customer service scripts

  • Short listening tasks and scenario-based practice

  • Vocabulary-building activities

  • Error correction that is supportive and clear

Who This Lesson Is For

  • Customer service representatives

  • Hospitality, retail, tourism, call centre, and support staff

  • Students or professionals preparing for a service-related job

  • Beginner to intermediate learners who want practical, workplace-ready communication

  • Anyone who wants to improve politeness, clarity, and confidence in English

Política de cancelación de Cafetalk

Antes de que la solicitud haya sido confirmada.

  • Es posible hacerlo en cualquier momento.

Luego de que la solicitud de clase haya sido confirmada

  • Más de 24 horas antes del inicio de la clase→ Es posible hacerlo en cualquier momento.
  • Menos de 24 horas antes del inicio de la clase→ Pueden aplicarse cargos por cancelación.
  • No-Show→ Pueden aplicarse cargos por cancelación.
    (La cantidad puede variar en función del tutor, por favor comuníquese con su tutor/a)

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Teacher Jama

Teacher Jama

from
in
1
1

Horarios disponibles  

Mon 01:00 –   06:30
Mon 07:00 – Sat 15:00
Sun 01:00 –   15:00
Actual availability may differ. Please check when you make a request.
Shown in Asia/Tokyo time.
Perfil del(de la) tutor/a
Business English for Customer Service
30Min
2,000P
Zoom icon Google meet icon Lattep icon
Tiene clase de prueba
Solicitar clase

Teacher Jama

from
 
in
 
1
1
Perfil del(de la) tutor/a
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