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Let's look at some of the ways we can keep our customers happy with good interactions and dealing of customer complaints.
레슨 상세 내용
Are you in the customer service department? Let's work on our skills in dealing with customers!
Vocabulary and Phrases: Customer satisfaction, complaint, feedback, service recovery, loyalty.
Vocabulary and Phrases: Customer satisfaction, complaint, feedback, service recovery, loyalty.
Skills: Handling customer complaints, ensuring customer satisfaction, improving service quality.
Practice Scenarios: Role-playing customer service interactions.
카페토크의 취소 방침
리퀘스트 확정 전
- 언제든 취소 가능
리퀘스트 확정 후
- 레슨 시작 24시간 전→ 언제든 취소 가능
- 레슨 시작 24시간 이내→ 취소 요금이 발생할 수 있습니다.
-
노쇼→ 취소 요금이 발생할 수 있습니다.
(자세한 사항은 강사에게 문의해 주시기 바랍니다.)
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