Last Updated: December 19, 2013
1. From the time that a student subscribes for a lesson contract up to the moment when the tutor sends an email with his consent, using the site’s system, the penalty system does not apply and the student can cancel a lesson, having his/her points returned back.
2. Also, even after the student received an email with the tutor’s consent for a lesson, he/she may cancel or reschedule the time of the lesson, without paying any penalty, if it is more than 24 hours before the scheduled lesson start time. In such case, our company will refund the points.
3. If a student wants to cancel a lesson within less than 24 hours of the scheduled lesson, he or she must follow the written terms below:
4. Either way, we recommend the students to use our site’s messenger in order to communicate with the tutors.
5. For any terms that are not mentioned in the Policy, please take a look at our updated "Student Terms”.