Customer Harassment Policy

Small Bridge Inc. aims to create a society that recognizes diverse values through Cafetalk by connecting people around the world who want to teach and share their knowledge with those who want to learn and gain new skills.

We believe that the foundation for achieving this mission is mutual respect, and this policy demonstrates our corporate stance to respond resolutely to customer harassment, in order to protect a workplace environment where employees can continue to work safely, which is essential for the operation of Cafetalk.

Complaints and requests from customers that exceed the normal scope of response or that significantly impacts the employee’s work as a result of responding to them.

The following descriptions are examples and customer harassment is not limited to just the list below.

• - Physical aggression (assault, impairment)
• - Psychological aggression (threats, defamation, libel, insults, verbal abuse)
• - Intimidating language and behavior
• - Demanding an apology by kneeling
• - Ongoing persistent behavior
• - Restrictive behavior (refusing to leave, sit-in, confinement)
• - Discriminatory language and behavior
• - Sexual harassment
• - Attacks and demands on individual employees
• - Posting on social media with the intention to damage the reputation of the company or its employees

In order to protect each and every employee working for our company, we will respond to customer comments and requests in good faith, while at the same time taking resolute action in the event something is deemed to be unfair or malicious behavior.

We will take strict action after consulting with the police, lawyers, and other relevant parties.

• - Clarification of basic policy and stance, and awareness-raising among employees
• - Organizational response to unfair demands or malicious customers
• - Establishing a reporting system for employees
• - Establishing and reviewing response methods and procedures
• - Education and training for employees on internal response rules, and more.