Elite Customer Service: Tone & Telephone Mastery

30min

2,000 P

Estimated of points

The Art of Customer Confidence

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Подробности урока

Turn difficult situations into your best moments. Whether you are facing an angry client, a confused colleague, or a high-pressure deadline, the ability to solve problems with a smile is the ultimate superpower. This lesson is designed for everyone—from beginners to managers—who wants to build unshakeable confidence and become the person customers adore.

What We Will Cover:

Grace Under Fire: How to remain calm and in control when things go wrong.
The "Magic" of Empathy: Learn the specific phrases that instantly de-escalate tension and make people feel heard.
Solution-Oriented Mindset: How to pivot quickly from "What went wrong?" to "How do we fix it?"
Telephone Etiquette 101: The correct protocols for answering, placing customers on hold, and transferring calls smoothly.
Softening Your Language: Moving from "direct" commands to "polite" requests using the right modal verbs (Could you, Would you, May I).
Diffusing Tension: Magic phrases to use when a customer is angry or impatient.

Why Take This Lesson? You will leave with a toolkit of responses and a new mindset. You won’t just resolve issues; you will turn complaints into compliments and loyal fans. Stop fearing conflict and start leading with charm.

Perfect for: Anyone dealing with people who wants to reduce stress and increase success or anyone who wants to improve their professional English manners quickly.

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