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MaggieS Elite Customer Service: Tone & Telephone Mastery
Language English
 

Elite Customer Service: Tone & Telephone Mastery

30Min
2,000 P
Estimated of points
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The Art of Customer Confidence
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Detalles de la lección

Turn difficult situations into your best moments. Whether you are facing an angry client, a confused colleague, or a high-pressure deadline, the ability to solve problems with a smile is the ultimate superpower. This lesson is designed for everyone—from beginners to managers—who wants to build unshakeable confidence and become the person customers adore.

What We Will Cover:

  • Grace Under Fire: How to remain calm and in control when things go wrong.

  • The "Magic" of Empathy: Learn the specific phrases that instantly de-escalate tension and make people feel heard.

  • Solution-Oriented Mindset: How to pivot quickly from "What went wrong?" to "How do we fix it?"

  • Telephone Etiquette 101: The correct protocols for answering, placing customers on hold, and transferring calls smoothly.

  • Softening Your Language: Moving from "direct" commands to "polite" requests using the right modal verbs (Could you, Would you, May I).

  • Diffusing Tension: Magic phrases to use when a customer is angry or impatient.

Why Take This Lesson? You will leave with a toolkit of responses and a new mindset. You won’t just resolve issues; you will turn complaints into compliments and loyal fans. Stop fearing conflict and start leading with charm.

Perfect for: Anyone dealing with people who wants to reduce stress and increase success or anyone who wants to improve their professional English manners quickly.

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Antes de que la solicitud haya sido confirmada.

  • Es posible hacerlo en cualquier momento.

Luego de que la solicitud de clase haya sido confirmada

  • Más de 24 horas antes del inicio de la clase→ Es posible hacerlo en cualquier momento.
  • Menos de 24 horas antes del inicio de la clase→ Pueden aplicarse cargos por cancelación.
  • No-Show→ Pueden aplicarse cargos por cancelación.
    (La cantidad puede variar en función del tutor, por favor comuníquese con su tutor/a)

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MaggieS

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Horarios disponibles  

Mon 18:00 – Tue 00:00
Tue 18:00 – Wed 00:00
Wed 18:00 – Thu 00:00
Thu 18:00 – Fri 00:00
Fri 18:00 – Sat 00:00
Sat 10:00 –   15:00
Sun 10:00 –   15:00
Actual availability may differ. Please check when you make a request.
Shown in Asia/Tokyo time.
Perfil del(de la) tutor/a
Elite Customer Service: Tone & Telephone Mastery
30Min
2,000P
Zoom icon Google meet icon Lattep icon
Solicitar clase

MaggieS

from
 
in
 
1
1
Perfil del(de la) tutor/a
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