English
日本語
한국어
简体中文
繁體中文
Italiano
español
Deutsch
Русский
レッスンの詳細
Turn difficult situations into your best moments. Whether you are facing an angry client, a confused colleague, or a high-pressure deadline, the ability to solve problems with a smile is the ultimate superpower. This lesson is designed for everyone—from beginners to managers—who wants to build unshakeable confidence and become the person customers adore.
What We Will Cover:
-
Grace Under Fire: How to remain calm and in control when things go wrong.
-
The "Magic" of Empathy: Learn the specific phrases that instantly de-escalate tension and make people feel heard.
-
Solution-Oriented Mindset: How to pivot quickly from "What went wrong?" to "How do we fix it?"
-
Telephone Etiquette 101: The correct protocols for answering, placing customers on hold, and transferring calls smoothly.
-
Softening Your Language: Moving from "direct" commands to "polite" requests using the right modal verbs (Could you, Would you, May I).
-
Diffusing Tension: Magic phrases to use when a customer is angry or impatient.
Why Take This Lesson? You will leave with a toolkit of responses and a new mindset. You won’t just resolve issues; you will turn complaints into compliments and loyal fans. Stop fearing conflict and start leading with charm.
Perfect for: Anyone dealing with people who wants to reduce stress and increase success or anyone who wants to improve their professional English manners quickly.
カフェトークの キャンセルポリシー
リクエスト確定前
- いつでも無料キャンセル可能。
リクエスト確定後
- レッスン開始時刻の24時間以上前→ いつでもキャンセル可能。
- レッスン開始時刻の24時間未満→ キャンセル料がかかる場合があります。
-
レッスンに現れなかった場合→ キャンセル料がかかる場合があります。
(キャンセル料については、講師に直接ご確認ください)
この講師のレッスン
-
-
The Role of Social Media in Business Communication
Stop Scrolling, Start Strategizing!英語・英会話
30分 2,000P -
-
-
Business Communication & Presentation
PowerPoint Like a Pro: Presentations That Actually Work!英語・英会話
30分 2,200P
