English
日本語
한국어
简体中文
繁體中文
Italiano
español
Deutsch
Русский
Description
Turn difficult situations into your best moments. Whether you are facing an angry client, a confused colleague, or a high-pressure deadline, the ability to solve problems with a smile is the ultimate superpower. This lesson is designed for everyone—from beginners to managers—who wants to build unshakeable confidence and become the person customers adore.
What We Will Cover:
-
Grace Under Fire: How to remain calm and in control when things go wrong.
-
The "Magic" of Empathy: Learn the specific phrases that instantly de-escalate tension and make people feel heard.
-
Solution-Oriented Mindset: How to pivot quickly from "What went wrong?" to "How do we fix it?"
-
Telephone Etiquette 101: The correct protocols for answering, placing customers on hold, and transferring calls smoothly.
-
Softening Your Language: Moving from "direct" commands to "polite" requests using the right modal verbs (Could you, Would you, May I).
-
Diffusing Tension: Magic phrases to use when a customer is angry or impatient.
Why Take This Lesson? You will leave with a toolkit of responses and a new mindset. You won’t just resolve issues; you will turn complaints into compliments and loyal fans. Stop fearing conflict and start leading with charm.
Perfect for: Anyone dealing with people who wants to reduce stress and increase success or anyone who wants to improve their professional English manners quickly.
Cafetalk's cancellation policy
Before request is confirmed (fixed)
- Cancellation possible at any time without charge.
After request is confirmed (fixed)
- More than 24 hours before lesson start time.→ Cancellation is possible at any time.
- Less than 24 hours before lesson start time.→ The tutor may take a cancellation fee.
-
No-Show→ The tutor may take a cancellation fee.
(Please check with the tutor for details.)
Lessons by this tutor
-
-
The Role of Social Media in Business Communication
Stop Scrolling, Start Strategizing!English
30min 2,000P -
-
-
Business Communication & Presentation
PowerPoint Like a Pro: Presentations That Actually Work!English
30min 2,200P
