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Handling Business Phone Calls
Description
Objective: You will learn to make and receive business phone calls.
1. Warm-Up (5 min)
Ask: Do you feel confident speaking on the phone in English?
Discuss: Why are phone calls harder than emails?
2. Vocabulary & Phrases (10 min)
Hello, this is [Name] from [Company]. How can I help you?
May I speak with [Name], please?
Could you repeat that, please?
Thank you for your time. Have a great day!
3. Role-Play (5 min)
Scenario: Making a call to schedule a meeting.
Practice: Student plays both caller and receiver.
4. Review & Wrap-Up (5 min)
Quick recap of key phrases.
Cafetalk's cancellation policy
Before request is confirmed (fixed)
- Cancellation possible at any time without charge.
After request is confirmed (fixed)
- More than 24 hours before lesson start time.→ Cancellation is possible at any time.
- Less than 24 hours before lesson start time.→ The tutor may take a cancellation fee.
-
No-Show→ The tutor may take a cancellation fee.
(Please check with the tutor for details.)
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