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Teacher Jama Business English for Customer Service
Language English   Customer Service Entrepreneurship eCommerce Roleplaying Service
 

Business English for Customer Service

30Min.
2,000 P
Estimated of points
Zoom icon Google meet icon Lattep icon
Hat Schnupperkurs
10Min.
500P
Enhance your customer service with clear, polite, and effective English.
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Kursinhalt

Business English for Customer Service — Description

This lesson focuses on developing the English communication skills needed to provide excellent customer service in professional environments. Students learn how to interact with customers clearly, politely, and confidently—whether face-to-face, over the phone, in emails, or through chat support. The lesson includes practical vocabulary, common expressions, and real-life scenarios that help learners handle customer enquiries, solve problems, and deliver a positive service experience.

Topics Covered

  • Greeting customers professionally

  • Asking questions and gathering information

  • Clarifying issues and offering solutions

  • Polite language for requests, apologies, and reassurance

  • Handling complaints and difficult situations calmly

  • Phone and email communication etiquette

  • Professional tone and customer-friendly vocabulary

  • Closing conversations effectively

  • Cultural awareness and service professionalism

Skills Students Develop

  • Clear, polite, and effective customer communication

  • Confident speaking in service-related scenarios

  • Strong listening comprehension for customer needs

  • Problem-solving language and solution-focused responses

  • Accurate pronunciation and natural intonation

  • Professional writing for emails and chat support

  • Vocabulary for retail, hospitality, call centres, and service roles

Teaching Methodology

I use a practical, student-centered approach with:

  • Realistic role-plays (customer enquiries, complaints, product info, assistance)

  • Guided conversations with instant feedback

  • Targeted pronunciation and tone training

  • Useful expressions and customer service scripts

  • Short listening tasks and scenario-based practice

  • Vocabulary-building activities

  • Error correction that is supportive and clear

Who This Lesson Is For

  • Customer service representatives

  • Hospitality, retail, tourism, call centre, and support staff

  • Students or professionals preparing for a service-related job

  • Beginner to intermediate learners who want practical, workplace-ready communication

  • Anyone who wants to improve politeness, clarity, and confidence in English

Cafetalk Rücktrittsregelung

Vor der Bestätigung einer Kursbuchung

  • Stornierung jederzeit möglich

Nach der Bestätigung einer Kursbuchung

  • Mehr als 24 Stunden vor Kursbeginn→ Stornierung jederzeit möglich
  • Weniger als 24 Stunden vor Kursbeginn→ Stornogebühren können anfallen.
  • No-Show→ Stornogebühren können anfallen.
    (Der Betrag kann je nach TutorIn variieren. Bitte nimm Kontakt mit Deiner Tutorin/ Deinem Tutor auf.)

Alle Kurse von dieser/m TutorIn

Teacher Jama

Teacher Jama

from
in
1
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Mögliche Kurszeiten  

Mo 01:00 –   06:30
Mo 07:00 – Sa 15:00
So 01:00 –   15:00
Actual availability may differ. Please check when you make a request.
Shown in Asia/Tokyo time.
Tutorenprofil
Business English for Customer Service
30Min.
2,000P
Zoom icon Google meet icon Lattep icon
Hat Schnupperkurs
Kurs buchen

Teacher Jama

from
 
in
 
1
1
Tutorenprofil
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