Menú

Home

Clases

Clases

Idioma

¿Cafetalk?
Clases
Tutores
Comentarios
Ofertas
Consultas (81)50-3647-0019
 
Katy_Ikeda Customer Service English - Hotels and Restaurants
Language English
 

Customer Service English - Hotels and Restaurants

50Min X 5
7,000 P
Estimated of points
Lattep icon
Pack of 5
1,400 Points per lesson
Do you work in an international hotel or a restaurant, and you lack the confidence to speak to English speaking guests? Then this is the lesson for you!
Currently Not Accepting New Students
Solicitar clase

Lesson Pack Details

- This is a lesson pack of 5 lessons in total. When you send the request for the first lesson, points for all 5 lessons will be deducted at once.
- Once the tutor confirms the first request, “100% OFF coupons” that can be used for the remaining 4 requests will be issued automatically.
- You can use these coupons to send requests for the remaining lessons.
- The validity period for this lesson pack is 30 days starting from the scheduled date and time of the first confirmed lesson.

Even if the first scheduled lesson is canceled, the already set validity period will not change.
You can check the lesson pack’s validity period on the Request > Lesson Pack page.

Detalles de la lección

Interacting with English speaking guests can be difficult! Each country has its own set of unique vocabulary and the accents are hard to understand. 

In these lessons, you will learn how to:
  • Take a reservation over the phone
  • Take a food order
  • Assist with guest / customer requests and questions
  • Deal with guest / customer complaints
  • How to upsell 
  • How to reply to guest / customer feedback on social media
  • How to write an email
  • How to deal with difficult guests / customers
You will learn important vocabulary, pronunciation, tone and culture.

Política de cancelación de Cafetalk

Cancellation of pack lessons

• 'Unstarted' lesson packs(1) can be cancelled any time. Used Points will be completely refunded. If a 'started' lesson pack(2) is cancelled, you will be refunded 50% of the price of the remaining lessons provided that the lessons are unrequested, unconfirmed or not within 24 hours of their scheduled start times.
(1) A lesson pack for which none of the requests have been confirmed by the tutor.
(2) A lesson pack with at least one confirmed request. (By confirming the date and time for the first lesson in the pack the tutor confirms the pack as a whole and coupons are automatically issued)

Cancelling individual requests in a pack

• If you wish to cancel a single lesson that belongs to a pack but not the whole pack, you can do so via the request page. In this case, the coupon used to book the lesson will either be refunded or collected, based on the tutors single-lesson cancellation policy. Please note that any 50% partial refunds in the tutors single-lesson cancellation policy do not apply to lesson packs and the tutor may choose to either refund or collect the coupon in those cases.

Antes de que la solicitud haya sido confirmada.

  • Es posible hacerlo en cualquier momento.

Luego de que la solicitud de clase haya sido confirmada

  • Más de 24 horas antes del inicio de la clase→ Es posible hacerlo en cualquier momento.
  • Menos de 24 horas antes del inicio de la clase→ Pueden aplicarse cargos por cancelación.
  • No-Show→ Pueden aplicarse cargos por cancelación.
    (La cantidad puede variar en función del tutor, por favor comuníquese con su tutor/a)

Todas las clases del (de la) tutor/a

Katy_Ikeda

Katy_Ikeda

from
in
166
55

Horarios disponibles  

Sun 19:00 –   20:00
Actual availability may differ. Please check when you make a request.
Shown in Asia/Tokyo time.
Perfil del(de la) tutor/a
Customer Service English - Hotels and Restaurants
50Min
7,000P
Lattep icon
Pack of 5
Solicitar clase

Katy_Ikeda

from
 
in
 
166
55
Perfil del(de la) tutor/a
Got a question? Click to Chat