The language of business

30Min X 4

8,000 P

Estimated of points

Pack of 4

2,000 Points per lesson

Negotiations

Solicitar clase

Lesson Pack Details

This is a 4-lesson pack. You will be issued 3 “coupons” when the first request is confirmed. You will be able to use these coupons for subsequent requests in the pack. Please note that all requests related to this pack must be taken within 90 days of the first lesson date.

Lessons should generally be booked chronologically, meaning that the second lesson should be booked after the first, and so on.

Detalles de la lección

Lesson pack: Four negotiation lessons
1. Conflict resolution styles (grammar phrases)
2. Negotiation meetings (role playing/speaking)
3. Conflict narratives (reading and listening)
4. Agree to disagree (active participation and vocabulary)

CONFLICT RESOLUTION STYLES

Conflict resolution styles

Address the Conflict

Name the kinds of conflicts that arise in your workplace.
Ignoring a problem in the workplace may seem like a good idea.
When it comes to people's problems, ignoring them is rarely the right solution.
Listen to all parties concerned.
This reaction can cause the parties to feel bullied, forgotten, unimportant, and disgruntled.

Clarify the Issue Causing the Conflict

Take the time to find out exactly what's going on. Check your sources, and don't rely on the company rumor mill.

Bring the Involved Parties Together to Talk

To get to the root of the problem, you must go directly to the source: the two or more parties involved in the conflict. Be open and positive in your communication and encourage them to do the same.

Identify a Solution

Arrive at a solution acceptable to everyone involved. Emphasize the importance of a win-win scenario, where everyone keeps their job, and tension at work is reduced. Offer compromises or trade-offs.

Monitor and Follow Up

Follow-up is vital to good conflict resolution.

Is everyone abiding by the agreement? Are both parties satisfied with the outcome? Are boundaries being observed?

Conflict vocabulary
Students start with matching the relevant verbs to make common collocations (e.g. address an audience; to cast doubt etc. follow up with word list link).

Política de cancelación de Cafetalk

Cancellation of pack lessons

• 'Unstarted' lesson packs⁽¹⁾ can be cancelled any time. Used Points will be completely refunded. If a 'started' lesson pack⁽²⁾ is cancelled, you will be refunded 50% of the price of the remaining lessons provided that the lessons are unrequested, unconfirmed or not within 24 hours of their scheduled start times.

(1) A lesson pack for which none of the requests have been confirmed by the tutor.
(2) A lesson pack with at least one confirmed request. (By confirming the date and time for the first lesson in the pack the tutor confirms the pack as a whole and coupons are automatically issued)

Cancelling individual requests in a pack

• If you wish to cancel a single lesson that belongs to a pack but not the whole pack, you can do so via the request page. In this case, the coupon used to book the lesson will either be refunded or collected, based on the tutors single-lesson cancellation policy. Please note that any 50% partial refunds in the tutors single-lesson cancellation policy do not apply to lesson packs and the tutor may choose to either refund or collect the coupon in those cases.

Antes de que la solicitud haya sido confirmada.

Es posible hacerlo en cualquier momento.

Luego de que la solicitud de clase haya sido confirmada

Más de 24 horas antes del inicio de la clase→ Es posible hacerlo en cualquier momento.
Menos de 24 horas antes del inicio de la clase→ Pueden aplicarse cargos por cancelación.
No-Show→ Pueden aplicarse cargos por cancelación.
(La cantidad puede variar en función del tutor, por favor comuníquese con su tutor/a)